ABOUT 60 percent of consumers who have participated in online group purchases have had their rights violated at least once, according to a survey carried out by a consumer rights watchdog from 22 cities, including Shanghai, Beijing and Shenzhen, officials said yesterday.

Only 16 percent of the respondents said they were satisfied with the group purchase, where consumers buy a coupon at a discount to use at a local business. Consumers complained that the service they received was worse than group purchase websites advertised, and the refunding process was rather complicated.

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